Terra-Boreal delivers across Quebec, Ontario, and Maritimes. Deliveries are made within seven business days. All orders received before Monday 8 AM (Eastern Time Zone) are shipped on the following day (Tuesday). Orders received after 8 AM Monday are shipped on the next Tuesday (one week later) to prevent dehydration and provide best-quality plants. Shipping starts during the first week of May and runs through to the last week of September. Beyond that date, living plants are not shipped due to the chance of snow and freezing temperatures.
You will receive an email confirmation as soon as your order has been shipped, with a tracking number.
All orders made from October to April will be shipped in May, with email confirmation.
Delivery lead times may vary for other Canadian provinces. These orders are assessed individually and customers are notified of expected delivery times.
We guarantee that our products are in good condition and properly labelled when they leave our facility, as described on the invoice.
Customers have 5 days from the delivery date to make written claims regarding the plants they purchased. Products must be returned for exchange or refund within 10 days of reception to the following address:
A/S Site de dépôt
6502 avenue du pont Nord
Any extra shipping costs will be charged to customers. Customers are responsible for maintaining the plants in good growth conditions during that time. Terra-Boreal will replace or refund, as per agreement, any plants that do not meet our guarantee. Terra-Boreal may not be held responsible for charges beyond the value of the plants purchased.